I don’t receive as many Out of Office (OOO) auto-responder
messages as I used to. For better or worse, our mobile devices make it difficult
to ever be truly out of touch.
That said, OOO emails aren’t extinct yet either. Whenever I send out an e-newsletter, I typically receive at least a dozen or so automated replies, letting me know who is out and about. The numbers seem to increase on Friday afternoons, when spring is in the air!
I wholeheartedly endorse unplugging now and then. It’s good
for you and your business. But before you head out, do think twice about the
content in your Out of Office message. There’s an irony to it: You’ll spend untold
dollars and countless hours creating your communications: your website, your
newsletters, your client materials, advertisements, etc., all crafted to
Then you’ll give scarcely a thought to your OOO response,
even though what it says about you is just as important.
Properly crafted, your OOO message can contribute to your
business development by appealing to clients, prospects, the media, and strategic
alliances alike. It’s a free opportunity to shine, by leaving anyone who has
reached out to you feeling good about your professionalism, and impressed by
your dedicated supported team, ready and waiting to assist them in your
Or not. If you’ve slapped together your OOO message as
you’re heading out the door (already running way later than expected), it can instead
leave your recipients wondering what you were thinking.
Making the leap from Rosling’s four-minute video to his full-length book took some time. Unfortunately, it was time Rosling himself did not have, having passed away from pancreatic cancer in February 2017. Reminiscent of the late Gordon Murray’s inspiring collaboration with Dan Goldie on The Investment Answer, Rosling dedicated the last year of his life to completing Factfulness. He collaborated on it with his son and daughter-in-law, who published it in 2018.
Referring to “data as therapy” and “understanding as a source of mental peace,” Rosling urges us to employ “factfulness” to recognize that the world is usually better off than we think. With Bill Gates describing it as “one of the most educational books I’ve ever read,” I figured it was worth checking out.
Factfulness and Finance
How does factfulness work? Without it, we become overwhelmed
by all the bad news going on around us. With it, the greater facts remind us
that historical conditions have been even worse. In other words, we are
making enormous progress, but close up, we can’t see it. Rosling explains:
“Journalists who reported flights that didn’t crash or crops that didn’t fail would quickly lose their jobs. Stories about gradual improvements rarely make the front page even when they occur on a dramatic scale and impact millions of people. … Safe flights are not newsworthy.”
It’s easy to connect these messages with the same ones you
likely espouse for yourself and your clients as you help them embrace evidence-based
A Higher Purpose
Beyond that, I took a greater message from the book. If your
advice has been incorporating insights gained from behavioral psychology, it’s
one you’re already familiar with, but it bears repeating: By losing sight of
factfulness, it may often feel as if BIG acts, ENORMOUS effort and MAJOR
improvements – the kinds we read about in the paper – are the only changes that
All facts considered, this could not be further from the
truth. Ordinary, everyday accomplishments are what Rosling describes as “the secret
silent miracle of human progress.” Your and my small, unsung deeds are the streams
that feed rivers that run to oceans of accomplishment.
So, whether it’s going that extra mile for your clients or
dedicating some time to a community project, let’s each take on one or two good
deeds – today, tomorrow, and the day after that. They don’t have to be huge;
just make them a habit and, over time, that will do.
Give the Gift of an Amazon Review
Here’s one small possibility you may not have thought of: Give a
good financial book a positive Amazon review.
You see, some of my best friends are financial authors. So,
I happen to know, one of the best ways you can help them increase their sales and
readership is to review their books on Amazon. These days, a strong presence there
is electronic gold, like being in the “featured books” section of a brick &
Your review need not be novel-length itself. Two minutes,
five stars, and a few sentences should do it. Go ahead. Pick some of your
recent favorite financial reads, and go to it.
PS: Need another good book to read and review? Larry Swedroe and Kevin Grogan recently published a landmark book to help people get a grip on retirement planning at any age. It’s aptly entitled, “Your Complete Guide to a Successful Retirement,” and it’s got my five-star approval as well, plus it’s available to order in bulk with your own custom foreword.
As I suggested in my recent teaser, it all started on January 5, 2009. 10 years ago tomorrow, I filed my articles of organization for Wendy J. Cook Communications, LLC. My simple mission, then and now: to offer writing, editing and related services to evidence-based investment advisors. It’s been a wonderful ride so far!!!
I couldn’t have done it without you, so I consider the event to be yours to celebrate as much as mine. I’m thrilled to have commissioned Carl Richards of Behavior Gap to help us celebrate our anniversary with a commemorative sketch he has created for this very purpose. (Thanks, Carl!)
TWO SPECIAL DEALS:
FREE — First, as my gift to the evidence-based advisor community, I have purchased 10 FREE downloads of the “Compound Impact of a Decade” commemorative illustration, for the first 10 advisors who jump on the opportunity. Simply click here, enter the discount code WENDY10FREE, and the first 10 downloads will fulfill at no cost. Lucky you!
It’s worth noting, Carl and I go back even further than a decade. As our paths kept crossing, we both imagined a world in which terms like “fee-only,” “index funds,” “evidence-based investing” (back then, “passive”) and “fiduciary” would no longer need an introduction. Who could have imagined how far we’d come in that early quest — you, me, Carl and all our like-minded allies?
Happy Cyber Monday, my friends! Discounts, schmiscounts. Let’s talk about value-added ideas that will cost you nothing at all. Today, I’ve joined forces with Larry Goldstick of Capture Digital Marketing. In his guest post, he shares his excellent insights on what “Google My Business” can do for you (and leaves me hungry for some pizza). Take it away, Larry …
Why “Google My Business” Is Critical To Grow Your Business
Google My Business is free to verified businesses. Using this tool increases your chances of showing up in Google’s Local Pack. Local Pack is a query tool that displays the top 3 most relevant businesses based on the users’ search criteria. Details about the business are shown with a ‘pin drop’ location on Google Maps. Establishing a Google My Business account also increases ranking on Local Finder and Google Maps. Gather the necessary details first and then claim your business at Google My Business.
Essential for SEO
SEO or search engine optimization affects the ranking of a website via a search engine. Think about the last time you used Google to search for ‘pizza near me’. Keeping your Google listing up to date, adding photos and getting and responding to reviews influences the ranking level of local pizza restaurants in your area. Google shows 10 results per page, so if your restaurant is ranked 13, chances are the order for a Deep Dish Supreme is going to be given to a competitor.
Sometimes, it’s hard to decide. Especially if you’re like me and you overthink every little thing. (Just ask my husband.)
Then there are the occasional no-brainers. For example, for some time, I’d been reading our local newspaper online, recycling the print versions untouched. One day, I finally inquired about changing from “Print + Digital” to “Digital Only.” Not only was the switch going to cut our monthly bill in half, it would save a ton of trees. Duh … and now done.
This summer, while attending a Dimensional Fund Advisors workshop in Portland, Oregon, I encountered another no-brainer decision that seemed just as obvious as my digital change-over. I’m talking about Dimensional’s annual Global Investor Insights Survey.
With three surveys under their belt and the next one just released, here are some of the reasons firms that are incorporating Dimensional’s fund line-up for the core of their clients’ portfolios should consider participating every time:
Data Points of Distinction. The survey results are helping advisors like you affix solid numbers to how differently you’re serving your own clients compared to the typical run-around most investors experience (which, hint hint, can be incorporated into your marketing materials).
Client Appreciation. The current survey is designed to be delivered as a tailored reach-out between you and your clients, letting you demonstrate how much you value their candid feedback.
Opportunity Identification. If there are weak spots worth tending to in your service offering, the survey may help you find those as well.
Breaking news. Each year, Dimensional has been refining and modifying its survey to explore new and different avenues. Even if you’ve already participated, each round should yield new insights.
Horse, Meet Water
Why would an evidence-based advisor not participate? Beats me. And yet, when our summer conference hosts asked the room of several hundred attendees who had participated in last year’s survey, I was surprised more hands weren’t raised.
Maybe it’s a matter of time. It’s easy to get so busy on the daily details, even excellent opportunities can slip through the cracks.
To learn more, I reached out to Dimensional’s Head of Advisor Communication Jake DeKinder, who shared with me some of the highlights from past surveys, as well as a preview of some of the newest concepts they’ll be rolling out soon.
It’s time once again to catch up on my blogging backlog, sharing some substantive suggestions for my favorite peeps: the evidence-based investment advisor community. Kick back, grab a cool beverage, and read on about:
How to strengthen your online privacy (compliments of GDPR)
A Plutus Award financial publisher honor you may want to aim for, and
A handy robo-advisor resource …
Controlling Computer Clutter, GDPR-Style
As I mentioned in a previous post, I’m a big fan of the EU’s new General Data Protection Regulation (GDPR). Sure, it’s created some extra work for us business owners, but it’s also driving improved infrastructure to help everyone take better control over their online privacy. In a world in which we may feel our privacy slipping away, that’s important, and I’m happy to be a part of the cause.
Teaser: In my next blog post, I’ll be sharing a bold next step I’m taking on that front. In the meantime, here’s a tip I learned when establishing GDPR-compliant cookie consent on my own website: Thanks to GDPR, you can now more tightly control what cookies you accept from many websites around the world.
You know the classic Catch-22 pun: “Just because you’re paranoid doesn’t mean they aren’t after you.” Here are a few items I’ve been keeping a watchful eye on lately. As an evidence-based investment advisor, you may want to take a look at them too.
GDPR … It’s Growing on Me
GD-what? It’s not your fault if you’ve not even heard of the European Union’s General Data Protection Regulation (GDPR). Set to go live May 25th, it’s a big deal in Europe, but I might not have heard of it either if I didn’t have a number of colleagues and clients based there. Even then, it only dawned on me a few weeks ago that I may need to comply with portions of it too, as described in this Forbes article.
If you are not collecting, processing or storing any personal information on anyone in the EU, you can probably remain blissfully ignorant about the details. But, I wanted to bring it to your attention anyway because I’m intrigued by its parallels to our would-be fiduciary standards. Think of the GDPR as having a similar mission, but it’s meant to protect people’s personal data instead of their financial well-being.
Note: If you’ve been reading my blog for years, this post may sound familiar. I originally posted a version in 2012. The subject came up again recently, so I decided a redux was in order …
“I know I probably should but …”
What’s your favorite excuse if you don’t routinely ask clients for referrals?
It feels pushy. It’s not my style. This isn’t the right time/place. I forgot. What if it isn’t a good fit? I’m not currently seeking new clients. I’m just no good at it. … Do I have to?
If any or all of these sound familiar, I challenge you to shift your mindset: Asking for referrals doesn’t have to be a chore or an embarrassment, and trust me, the more you do it, the easier and more natural it will become. Once you become comfortable with it, it can become a three-way win for you, your clients and those being referred to you. Here’s how:
While The Wall Street Journal (WSJ) is not an investment advisory firm, this venerable publication faces similar challenges to the ones found in our industry. They’ve been around quite a while, working hard at being the source for “serious” readers, Jason Zweig fans (Jonathan Clements before him), and “stipple” drawings.
Still, as is the case in the advisor community, even the grandest institution can crumble if it doesn’t keep up with the Times (figuratively and perhaps literally in journalism). The bigger you are, the harder you might fall if you assume you can completely ignore those pesky roboadvisors, for example, or if the evidence underpinning your evidence-based investment strategy incorporates nothing newer than insights applied at the turn of the millennium.
Happily, this is not a cautionary tale based on the WSJ’s demise. Instead, I’ve now been subscribed to the publication for a little over a year, and I have been pleasantly surprised at the lessons I’ve been learning from it – directly from its news and commentary, and indirectly from its strategies for ensuring “clients” like me are happy campers.
Have you ever ended up with so many subjects to write about that you seize up and skip writing anything at all? It happens. Time to get caught up on some of my blogging backlog …
Twenty Over Ten Offers Content Assist
A few weeks ago, I attended one of Twenty Over Ten’s webinars, introducing Content Assist. The new offering struck me as one more reason to consider turning to this firm for your next website build. I especially liked the fact that it provides you with “starter” content, but you can edit it as much or as little as you please to personalize it for your own use. That’s not unlike my own Content-Sharing Library, except theirs is integrated tightly into their website service.
Will there be a content creation alliance between us at some point? Hey, stranger things have happened. No promises, but let me know if that’s of interest to you. Either way, I’d like to think Twenty Over Ten and I go together like Forrest Gump’s peas and carrots. Way to go, Twenty Over Ten!