Privacy Policy & Terms and Conditions


At Wendy J. Cook Communications, LLC (WJCC), we respect and are committed to protecting your privacy. When you visit our website, we want to ensure that you get the information, content, and experiences that matter most to you.

What information do we collect?

In general: We collect information from you when you register on our site, place an order, subscribe to our e-newsletter or fill out a form. Beyond that, we’re not keen on tracking your every move. It isn’t necessary for our purposes or yours, so why do it? For example, to simplify our GDPR compliance, we removed Google Analytics tracking code from our website on May 27, 2018. It was interesting, but inessential data, so we eliminated it entirely.

If you do express direct interest in receiving news from us, or  you become a client, we collect the information we need to effectively do business with you; inform you of news you might like to know; and understand how you are using our services, so we can make informed updates to our offerings as time and demand warrants. The information we collect will include your name and email address; it may also include your company name, physical address and website address.

What do we mean by “direct interest”? It means you’ve filled out our e-newsletter sign-up form on our website and confirmed the resulting double-opt-in e-mail you’ve received as a result; explicitly opting into our e-newsletter on various public forms; and/or specifically requesting or agreeing that you’d like to be added to our e-newsletter list via e-mail, one-on-one social media exchanges, or verbal conversation.

Content-Sharing Library (Library) members: During Library sign-up, we will collect your name, email address, username, and password (and, optionally, your company name and website address). This information is used to set up your Library account and to verify that you are qualified to use the Library content as described in our Library terms and conditions. You may, however, visit the rest of our site anonymously.

At Library checkout, we also collect:

  • Your billing address and phone number. This information is used to confirm your credit card. The billing address and phone number are saved by our site so we can get in touch with you if needed to discuss your order.
  • Your credit card number, expiration date, and security code. This information is passed to our payment gateway to process your purchase. The last 4 digits of your credit card number and the expiration date are saved by our site so we can get in touch with you if needed to discuss your order.

While you are logged into the Library, we use cookies and potentially other coding to track some of your activity on our site including logins, visits, page views and downloads you’ve made.

E-Newsletter subscribers (via MailChimp): WJCC may periodically communicate with you to notify you when new materials are added to our Library; to share other relevant information about WJCC benefits, programs and opportunities available to you; and to periodically offer related insights and commentary we feel you’ll find of interest. In our MailChimp database, we may store your name, company name, email address, client status, communication preferences and general information within a “comments” field.

We will treat your information with respect. If you are a WJCC client – either as a Library subscriber or custom-writing client – we will initially add your contact information to our MailChimp distribution list, as part of our legitimate interest in communicating with you in the course of our business relationship.

Whether or not you are a client, you can opt in or opt out of receiving e-newsletter and Content-Sharing Library notices at any time by clicking the unsubscribe link at the bottom of any e-newsletter you receive from us, or by contacting Wendy J. Cook, WJCC owner and privacy manager, at But note: If you are a paid Content-Sharing Library subscriber with an active membership, we recommend against opting out of Content-Sharing Library notifications. If you do, you’ll no longer receive notices when we add new material to the Library.

What do we use your information for?

As touched on above, any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
  • To improve our website
  • To improve customer service
  • To process transactions
  • To send periodic e-mails providing information and updates about your order, occasional company news, and updates, related product or service information.

Your public or private information will not be sold, exchanged, transferred, or given to any other company without your consent, with the following exceptions:

  • This does not include third parties who assist us in operating our website or conducting our business, so long as those parties agree to keep this information confidential. On an as-needed basis, we may share information for the express purpose of delivering a product or service purchased or explicitly requested.
  • We may share information if we believe release is required to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
  • Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

In accordance with GDPR regulations, we would be happy to send you the personal data we have on file for you and/or delete your personal data at your request.

If at any time you would like to unsubscribe from receiving future emails, we also include detailed unsubscribe instructions at the bottom of each e-mail.

However, if we or you delete your personal data and you are a current Library member, you will no longer have access to the Library; you will not be automatically entitled to a refund on license fees already paid.

Do we use cookies?

Yes. Cookies are small text files that can be used by websites to make a user’s experience more efficient. This site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. We use cookies to help us remember and process Content-Sharing Library use, save your preferences for future visits, and remember if we’ve already invited you to subscribe to our e-newsletter.

Because we respect your right to privacy, you can choose not to allow cookies that are not strictly necessary. However, note that blocking some types of cookies may impact your experience on our site and the services we are able to offer.

As follows, you can explore our detailed cookie policy and settings. Click on the “Customize Cookie Settings” button to find out more and/or change our default settings for cookie categories that are not strictly necessary:

Customize Cookie Settings



These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full and without reservation. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

License to use website

Unless otherwise stated, WJCC and/or our licensors own the intellectual property rights published on this website.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of WJCC or in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities on or in relation to this website without WJCC’s express written consent. This includes:

  • scraping
  • data mining
  • data extraction
  • data harvesting
  • ‘framing’ (iframes)
  • Article “Spinning”

You must not use this website or any part of it to transmit or send unsolicited commercial communications, or for any purposes related to marketing without express written consent from WJCC.

Restricted access

Access to certain areas of this website is restricted. WJCC reserves the right to restrict access to certain areas of this website, or at our discretion, this entire website. We may change or modify this policy without notice. If WJCC provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. You alone are responsible for your password and user ID security. WJCC may disable your user ID and password at WJCC’s sole discretion.

No warranties

This website is provided “as is” without any representations or warranties, express or implied. WJCC makes no representations or warranties in relation to this website or the information and materials provided on this website.

Occasionally, at our discretion, we may include links to third-party sites on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Limitations of liability

WJCC will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: to the extent that the website is provided free-of-charge, for any direct loss; for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if WJCC has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit the liability of WJCC in respect of any: death or personal injury caused by the negligence of WJCC or its agents, employees or shareholders/owners; fraud or fraudulent misrepresentation on the part of WJCC; or matter which it would be illegal or unlawful for WJCC to exclude or limit, or to attempt or purport to exclude or limit, its liability.


By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.


You hereby indemnify WJCC and undertake to keep WJCC indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by WJCC to a third party in settlement of a claim or dispute on the advice of WJCC’s legal advisers) incurred or suffered by WJCC arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Breaches of these terms and conditions

Without prejudice to WJCC’s other rights under these terms and conditions, if you breach these terms and conditions in any way, WJCC may take such action as WJCC deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


WJCC may periodically revise these terms and conditions. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.


WJCC may transfer, sub-contract or otherwise deal with WJCC’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Oregon.


If we decide to change our Privacy Policy & Terms and Conditions, we will post those changes on this page, and update the modification date below.

This policy & terms and conditions was last modified on July 2, 2018.